SETC SERVICES

Management Consultation

Strategies Consultation
• Initial Assessment and Discovery
• Assisting in defining the strategic goals
• Auditing current operations
• Assisting in Strategy Development
• Assisting in the Implementation Planning
• Supporting the Management of Change and Execution
• Performance Monitoring and Evaluation

Processes
• Auditing current processes and measuring processes capability and control
• Establishing processes from scratch to facilitate work-flow
• Assisting in evaluating and/or setting departmental targets
• Providing problem solving approaches using six sigma tools (including waste)

Managing Performance
• Assisting concerned parties to achieve business targets
• Read and analyze team’s performance
• Deal with and elevate poor performance
• Managing team effectively

Voice Analysis
• Analyzing voice of the customer (identifying customer needs)
• Analyzing voice of the employee (Employee Satisfaction)
• Analyzing voice of the organization and voice of the process

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