Dr. Sherif Eid
SETC General Manager
A journey of 15 years in the field of Training swinging in global and international organizations holding Senior Executive positions with a series of consecutive successive achievements is what shaped Sherif’s implicit knowledge about the world of the business that has been leveraged by explicit knowledge through lots of academic studies.
Over 20 different certificates including a Master’s Degree in the Creative Training Techniques from “Bob Pike Training Academy” in Chicago, USA, an MBA holder in HR and Coaching from ESLSCA Business School, an Advanced Management Diploma from RITI, and many other certificates in many other fields and especially in Leadership, Strategic Planning, Competitive Intelligence, Customer Centricity, Communication Skills and many others. He is also a certified Personality Assessor, and a Life and Business Coach as well as a member of the ATD (Association for Training and Development).
Sherif has served over 20 organizations with Training and HR Consultancy, trained over the 200, 000 trainees in many reputable organizations, universities and ministries in 3 different languages (Arabic, English and French) across the Middle East in which he was granted more than 30 awards as recognition of his achievements.
Offering creative, dedicated & passionate latest scientific training methodologies aspired to maximize the potentials of one’s self, we offer the following trainings through our experienced team who were carefully selected and trained by Sherif.
Experience
- 2009 till 2017:Senior Manager of Training & Recruitment – Raya Contact Center – Subsidiary of Raya Holding
- 2005 till date: Soft Skills Free Lancer Trainer and a public Speaker.
- 2006 – 2009: Operations In-source Manager Raya Contact Center
- 2002- 2006: Premier Business Services, holding the following positions:
- Operation Manager Premier Business Services
- Quality Assurance Supervisor (FedEx Call Center)
- Franchise Manager (Kwik Kopy)
- Outsourcing Project Manager (FedEx Egypt)
- NET Courier Project Supervisor (FedEx Egypt)
- Quality Assurance Supervisor (FedEx Call Center)
Certificate's and Award
- PHD Seeker, in HR & Coaching from Ain Shams University
- Masters of Business Administration (MBA – HR) from ESLSCA FR/EG 2014
- Competitive Intelligence ESLSCA Paris- FR – 2013
- COPC Register Coordinator Release 5.0 (Customer Operation performance Center) from COPC
- Strategic Planning Dr. Tarek AL Swuidan (Al Ibdaa Al-khaligi 2012)
- Master of Creative Training Techniques, Chicago-USA (BOB Pike Group-2011)
- Six Sigma for Contact Centers (COPC 2010)
- a Diploma in Advanced Management from RITI (Feb 2008)
- Communication Skills Training (Logic) 2007
- Certified Trainer from ICED, INC(USA) since 2004
- a member of the American Society for Training and development (ASTD).
- Quality Assurance Training (PBS- Mar. 2005) ICED /USA
- Customer Centric Training(FedEx Egypt) Mar. 2005 Creative Training Center
- Creating Customer WOW Training(FedEx -March 2005)- Creative Training Center.
- Track& Trace Training(FedEx Egypt). May 2003
- Customer Service Training(FedEx Egypt) August 2002
- 12 Bravo Zulus (FedEx Intl Complementary).
- Certificate of Completion Customer Service Training (FedEx Egypt) August 2002.
- Certificate of Completion Track And Trace Training (FedEx Egypt) May 2003.
- Certificate of Recognition (FedEx & NPO) October 2004.
- Certificate of Completion Customer Centric Corporation Work Shop (FedEx &CCT) March 2005.
- Certificate of Completion Creating Customer WOW Work Shop (FedEx & CCT) March 2005.
- Certificate of Completion Quality Assurance Training (Kwik Kopy) March 2005.
- Certificate of Completion Communication Skills Training (Logic). DEC 2007.
- Certificate of Honor (Raya Contact Center). Aug 2007.
- COPC Certified. (Customer Operation Performance Certificate). 2007.
- Certificate of Merit (MSA University). 2007.
- COPC Certification and Re-certification since 2007 till present.
- Certificate of Merit (RITI) 2008.
- Certificate of Recognition (Raya Contact Center) 2009.
- Certificate of Merit (MSA University). 2009.
- Certificate of Merit (Ministry of Administrative Development). 2009.
- Certificate of Completion Six Sigma for Contact Center (COPC) 2010.
- Certificate of Recognition (Helwan University) 2011.
- Certificate of Completion Train the Trainer Mastering creative training techniques (Bob Pike Group) 2011.
Dr. Rabab Awad
SETC Training Manager
Rabab studied Mass communication in MSA University, majoring in Broadcasting, after which she presumed her career with Media, Contact Centers, Insurance, and Marketing until she found her passion 8 years ago in the field of Training – holding different positions across her 8 years of experience locally, and globally.
She decided to specialize in the area Skills Development (Soft Skills) in which she found lots of potential for growth
Rabab holds an MBA degree in Global Marketing from ESLSCA Business School and more than 15 certificates in Talent Management, Customer Centricity, Emotional Intelligence and Leadership, and also certified in the Creative Training Techniques in which she trained more than 10,000 trainees in many different areas of specialty during her training Journey.
She was also granted awards for successfully preparing and training more than 1,000 future leaders in the contact center industry.
Experience
- 2011 – 2017: Different training positions, ending as Operational Soft Skills Section Head for RCC.
- 2010 – 2011: Business Development Supervisor – Global Sports.
- 2009 – 2010: Production Supervisor – Masreya Media.
- 2009 – 2010: Media Advisor and Trainer – Maat Institution for Peace and Human Rights.
- 2009 – 2010: Founder & CEO PA – MobileCat.
- 2008 – 2009: Customer Care Representative & Floor Support – Vodafone Australia.
- 2007 – 2008: Sales Executive – 3D Diagnostix.
- 2005 – 2007: Different positions ending as Training Specialist – C3, The Call Center Company.
- 2004 – 2005: Account Executive – Radio One.
Certificate's and Award
- PHD Seeker, in HR & Coaching from Ain Shams University.
- Masters of Business Administration (MBA – International Marketing) from ESLSCA FR/EG 2019
- Competitive Intelligence ESLSCA – 2018
- Certificate of Completion Train The Trainer – SETC (2017)
- Certificate of Completion Decision Making & Problem Solving – Logic (2014)
- Certificate of Completion Talent Management – American Chamber (2014)
- Certificate of Completion Leadership – Al Ibdaa Al-khaligi (2014)
- Certificate of Completion Train The Trainer – Sherif Eid – Raya Contact Center (2014)
- Certificate of Mastery Emotional Intelligence – Global Next (2013)
- Certificate of Completion Leadership – Al Ibdaa Al-khaligi (2013)
- Certificate of Completion Advanced Leadership – Al Ibdaa Al-khaligi (2013)
- Certificate of Completion Leadership – Al Ibdaa Al-khaligi (2012)
- Certificate of Completion Strategic Planning – Al Ibdaa Al-khaligi (2012)
- Certificate of Completion Stress Management – Edu Master (2012)
- Certificate of Completion Train The Trainer – Raya Contact Center (2012)
- Certificate of Completion Customer Service – Yellow Pages Canada (2007)
- Certificate of Completion Call Center Essentials (Telephone Etiquette & Complaint Handling – 2007)
- Certificate of Membership in Raya Achievers Club (Raya Contact Center)
- Certificate of Appreciation (Maat Institution for Peace and Human Right) 5 Certificates of Recognition (C3, The Call Center Company)
Shaimaa Mogahed
SETC Six Sigma Consultant
Upon finishing her degree in Business Administration from Cairo University, Shaimaa joined the operations team in one of the largest contact centers in Egypt and Middle East.
After a while, her career took a new curve to training field where she made use of her experience in coaching and people management and fine-tuned it with more skills.
She worked her way up in training management ladder till she reached its top before deciding its time for a new challenge and focus more on leveraging the skills of youth while benefiting the society at large and not one corporate at a time.
In addition to her certificates in creative training techniques, leadership, Black Belt six sigma and COPC CX Standard.
Shaimaa is a published author in TMME “Training Magazine Middle East”, where she shares her implicit knowledge and experience in coaching, leadership, training delivery in the industry of developing the human capital with the expert readers. Shaimaa has trained over 8000 trainees in different titles in fields of managing operations, Sigma and other areas of human development during her journey.
Experience
- SETC Training Solutions and Consultancy – Six Sigma Consultant July 2018 till present
- Gazebeya Consultancy: Training and Recruitment Manager – Part Time April 2018 till present
- RCC – Raya Contact Center: Training Section Head: Jan 2013– November 2017
- RCC – Raya Contact Center: Training Supervisor ( Jan 2012 to Jan 2013)
- RCC – Raya Contact Center: Training Specialist ( Jan 2011 to Jan 2012)
- RCC – Raya Contact Center: Training Senior ( Jan 2009 to Jan 2011)
- RCC – Raya Contact Center: Training Executive( June 2008 to Jan 2009)
- Customer Service Team Leader, Raya Contact Center from June 2006 till June 2008
- Customer Service Representative, Raya Contact Center from Sept 2005 till June 2006
- Customer Service Representative, Arab African International Bank
Certificate's and Award
- Certificate of Recognition “Raya Contact Center” 2007 and 2008
- Certificate of Raya Achievers Club 2015
- Certificate of Black Belt Six Sigma 2013
- Certificate of Strategic Planning- Al Ibdaa Al khaligi 2012
- Certificate of Leadership Al Ibdaa Al khaligi 2012
- Certificate COPC Release 6.0 2017
- Certificate of Train The Trainer (TTT) 2011 – Raya Contact Center
- Certificate of Train The Trainer (TTT) 2014 – Raya Contact Center
- Certificate of Train The Trainer (TTT) 2018 – SETC